Write to us.
We reply within one business day.
Contact details
- Direct email
- [email protected]
- Response time
- Within one business day
- Working hours
- Monday-Friday, 9:00-17:00 CET
Frequently asked questions
How quickly will I get a reply?
We answer most messages within one business day, Monday to Friday. Messages sent over the weekend or on a Hungarian public holiday are picked up the next working morning. If your message is urgent — for example a billing or access issue blocking a live business — mention that in the subject and we will prioritise it.
What kind of questions can I ask?
Anything related to Hold A Spot or to running an online booking system: how to configure your services, how billing works, how to migrate from another tool, GDPR and data export questions, partnership ideas, or product feedback. We also reply to general what-if questions before you sign up — there is no commitment in asking.
Can I get help over the phone?
We handle support by email so that every conversation has a written trail you can refer back to and so that we can answer at the same speed no matter how many requests come in. If a written exchange is not enough, we are happy to schedule a short video call.
How do you handle my data?
Anything you send through the contact form is treated as confidential and used only to reply to you. We do not share contact submissions with third parties, do not use them for marketing without a separate opt-in, and you can request deletion at any time. The full details are in our privacy notice linked from the footer.
Before you write
Whether you are running an online booking system already, evaluating Hold A Spot for your service business, or just have a quick question, this is the right place to reach the team. The contact form goes directly to our inbox — there is no ticketing system between you and a human reply, and we read every message. We aim to respond within one business day. If your question is time-sensitive, mention it in the subject line and we will prioritise it.
When you write to us, a quick description of what you are trying to do — set up your services, connect a Google Calendar, switch to a paid plan, or recover access to your account — helps us answer in a single message instead of a slow back-and-forth. If you would prefer to email us directly, the address is in the details card below. We also welcome product feedback, bug reports, and stories about how you are using booking links with your customers; those messages shape the roadmap more than any internal meeting does.